How it works · 运作方式

1. Onboarding · 1. 开通

Register, add the property and the tenancy with each tenant's rent share, and Ehome issues the guarantee once the tenant, you and Ehome have signed the deed. The certificate and its QR code are in your vault the same day.
注册、添加房产和租约及每位租客的分摊租金；租客、您和 Ehome 签署契据后，Ehome 即签发担保。证书及二维码当日即存入您的文件库。

2. Arrears and payment requests · 2. 欠租与付款申请

A few days after each rent date we ask whether the rent arrived. 'Not received' opens an arrears notification and starts the payment timeline. You confirm the pre-filled payment request in one click; Ehome reviews, approves and pays by the target date. The Request Tracker shows every step.
每个付租日后几天，我们会询问租金是否到账。回复“未收到”即开启欠租通知并起算付款时限。您一键确认预填的付款申请；Ehome 审核、批准并在目标日前付款。申请追踪显示每一步。

Asked 3 days after the rent date · 10 working days to pay · 付租日后 3 天询问 · 10 个工作日内付款

3. Possession support · 3. 收回房屋支持

If arrears continue past the threshold, Ehome refers you to a partner solicitor for possession proceedings and supports the process. The solicitor acts on your instructions as the landlord; Ehome does not conduct proceedings in your name.
若欠租持续超过门槛，Ehome 将把您转介给合作律师办理收回房屋程序并提供支持。律师按您作为房东的指示行事；Ehome 不以您的名义进行诉讼。

Threshold: 2 months of arrears · 门槛：欠租 2 个月

4. End of tenancy · 4. 租约结束

Settle damage from the deposit, then submit a Damage Payment Request or a final settlement request for any balance by the deadline shown in your portal. Renewals are offered before a guarantee expires.
先以押金抵扣损坏，再在门户所示截止日前就余额提交损坏付款申请或最终结算申请。担保到期前将提供续期。

Final settlement within 30 days of the end of the tenancy · 租约结束后 30 天内提交最终结算